Your privacy is not merely a priority — it is our core responsibility. Learn exactly how dolantogel collects, uses, stores, and protects your personal information as a registered member in Malaysia.
All your data is protected by 256-bit SSL encryption and handled in accordance with Malaysia's Personal Data Protection Act (PDPA).
Dolantogel takes the privacy and security of all our members' personal information seriously. This Privacy Policy clearly and transparently explains how we collect, use, store, process, and protect your personal information when you use the dolantogel platform — whether through our official website, mobile app, or any other service channel we provide.
This policy applies to all users who register, browse, or interact with the dolantogel platform, including registered members, casual visitors, and any individual who contacts our support team. By using dolantogel's services, you agree to the data collection and processing practices described in this document.
We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable international data protection regulations. Our commitment to your privacy is absolute and uncompromising.
This Privacy Policy should be read together with dolantogel's Terms and Conditions and Responsible Gaming Policy, which together form a comprehensive user protection framework.
We only collect information that is strictly necessary to provide you with a safe, legitimate, and high-quality service. No information is collected in excess or without a clear purpose. Below are the categories of information we collect and their respective purposes:
| Data Category | Information Type | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number (MyKad) | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications and notification delivery |
| Financial Data | Bank account number, account holder name, bank name | Deposit and withdrawal processing |
| Device Data | IP address, device type, operating system, web browser | Account security and fraud detection |
| Activity Data | Game history, betting records, login logs | Service improvement and customer support |
We do not collect sensitive information such as biometric data, medical records, political affiliations, or religious beliefs. Any supporting documents uploaded for KYC purposes are stored in an encrypted environment and are only accessible by authorised personnel.
When you use the dolantogel mobile app, we may request permission to access your camera (for KYC document scanning) and push notifications. You can manage these permissions through your device settings at any time.
Every piece of information we collect is used responsibly and only for legitimate purposes. Here are the key ways we use your personal data in dolantogel's daily operations:
We will not use your information for any third-party marketing purposes, sell user profiles to advertisers, or make automated decisions that adversely affect your rights without human review.
Dolantogel does not sell, rent, or trade your personal information to any third party for marketing purposes. We only share your data in limited and controlled situations as follows:
All third parties working with dolantogel are required to sign a data processing agreement that sets strict security and privacy standards. They are not permitted to use your data for any purpose other than what is specified in that agreement.
If dolantogel is involved in any takeover, merger, or acquisition, your user information may be transferred to the new entity. You will be notified in advance and will have the option to request account deletion if you do not agree.
The security of your data is the highest technical priority in the dolantogel infrastructure. We continuously invest in industry-leading technology and best practices to ensure your personal information remains protected at all times.
While we take all reasonable steps to protect your data, no digital security system can guarantee 100% absolute protection. In the event of a data breach that may affect you, we will notify you within 72 hours of detecting the incident.
Dolantogel uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members use our platform. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling certain essential cookies may affect the functionality of the dolantogel platform. Dolantogel does not use third-party cookies for advertising or cross-site tracking purposes.
As a dolantogel member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information. We are committed to facilitating the exercise of these rights promptly and without obstruction.
You have the right to request a copy of all personal information we hold about you at any time.
You may request the correction of any personal information that is inaccurate, outdated, or incomplete.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, contact our privacy team via live chat or support email. We will process your request within 14 working days. We may need to verify your identity before processing any request relating to your personal data.
Dolantogel retains your personal information only for as long as necessary to fulfil its original purpose or to comply with applicable legal and regulatory requirements. We enforce a strict data retention policy to ensure that outdated data is securely deleted or anonymised.
Once the retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered. Data that is no longer needed for individual identification may be anonymised and retained for aggregate analytics purposes.
Dolantogel reserves the right to update or amend this Privacy Policy from time to time in response to legislative changes, technological advancements, or improvements to our business practices. Every amendment is made to ensure that the level of protection for your data remains relevant and adequate.
When there are significant changes to this policy, we will notify you via an in-account notification and/or your registered email at least 14 days before the changes take effect. For minor changes that do not affect your fundamental rights, we may only update the "last updated" date at the top of this page.
Continued use of the dolantogel platform after the effective date of any changes shall be deemed as your acceptance of the updated privacy policy. If you do not agree with any changes, you have the right to close your account and request the deletion of your personal data in accordance with the procedure set out in Section 7 above.
We encourage you to review this page periodically. The date of the last update is always clearly displayed at the top of this document so you know when the most recent changes were made.
If you have any questions, concerns, or complaints regarding how we handle your personal information, the dolantogel privacy team is ready to listen and assist you. We are committed to addressing every enquiry seriously and transparently.
Our goal is to resolve every privacy enquiry within 3 business days and formal complaints within 14 business days. Your privacy is not merely a legal obligation to us — it is a core value we uphold in every business decision we make.
Dolantogel builds your trust through transparent privacy practices, cutting-edge security technology, and an unwavering commitment to your rights.
All data is transmitted using 256-bit SSL/TLS encryption — the same technology used by leading banks in Malaysia. Every transaction and login session is fully protected from outside access.
Dolantogel operations fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have full rights over your data, including the right to access, correction, deletion, and objection to processing.
Dolantogel has never and will never sell, rent, or trade your personal information to any advertiser or data broker. Your data is used solely to enable you to enjoy our services.
The dolantogel cybersecurity team monitors our infrastructure around the clock without interruption. Any suspicious activity is detected and acted upon immediately to protect your account and data.
Enable 2FA on your dolantogel account for an extra layer of security. Even if your password is compromised, no one can access your account without the verification code sent to your device.
Our privacy policy is written in plain, easy-to-understand language, free of confusing legal jargon. We believe you have the right to know exactly what happens to your data — with no hidden surprises.
Now that you understand how dolantogel protects your privacy, it's time to register and enjoy a safe, fair, and entertaining online gaming experience in Malaysia.